To help customers better understand which color best matches their skin tone, they can purchase this physical color chart before ordering implants. A discount of HKD 80 will be offered when placing an order after receiving the physical color chart.
The new physical colour card
There are no returns/refunds on physical color cards. Any discounts and after-sales warranty services are not applicable.
🚚 Shipping & Delivery （The following are delivery times only, excluding the product manufacturing period.）
Hong Kong: SF Express (Freight Collect) | 2-3 business days
Macau & Taiwan: Standard Shipping HK$80 | 3-5 business days
Mainland China: SF Express HK$50 | 2-3 business days
South Korea, Singapore, Japan, Australia, New Zealand:
FedEx (Approx. 50% chance of customs fee): HK$550 | 3-5 days
EMS (Approx. 10% chance of customs fee): HK$400 | 10-30 days
United States & Minor Outlying Islands:
FedEx (Approx. 60% chance of customs fee): HK$550 | 3-5 days
EMS (Approx. 20% chance of customs fee): HK$400 | 10-30 days
United Kingdom & Other International Destinations:
FedEx (Approx. 70% chance of customs fee): HK$550 | 3-5 days
EMS (Approx. 10% chance of customs fee): HK$400 | 10-30 days
⚠️ Aviation Security & Customs Declaration
Restricted Items (Simulated Powder & Liquid Glue):
Due to aviation security regulations, products containing simulated powder and liquid glue cannot be shipped to any overseas countries/regions except Mainland China, Hong Kong, Macau, and Taiwan.
If required, please contact our customer service team for recommended alternative brands to purchase locally.
Customs Declaration & Import Duties:
For privacy and smooth clearance, items will be declared discreetly as "Silicone Model Decoration" on the customs label.
Customers are responsible for ensuring that the products comply with the laws and regulations of their destination country.
Shipments may be subject to VAT, customs duties, or consumption taxes levied by your local government (not Prosthesis Man). We are not responsible for any duties or taxes incurred.
Customs Clearance & Detention Policy (CRITICAL):
Contact Us Before Submitting Documents: If your package is held by customs and documentation/invoices are requested, please contact our customer support team IMMEDIATELY BEFORE submitting any documents to customs. This helps prevent unnecessary or inflated custom charges based on your actual payment.
Reshipment Policy: If a package is rejected by customs, we will attempt to reship it to you once. However, if the package is confiscated on the second attempt, no refund will be issued for the order.
Refused Packages: If you refuse to accept the package, it may be destroyed by customs, and no refund will be provided.
